Text Message Block

The Text Message Block is the most commonly used block inside Send Message. It allows you to automatically send plain text replies to users when a trigger is activated.

This block is commonly used for greetings, confirmations, follow-ups, or instructions and forms the foundation of most chatbot conversations.

How to Use the Text Message Block #

1. Open your Chat Flow in the bot builder.
2. Set a Trigger or Keyword.
3. Add a Send Message block.
4. Select Text Message.
5. Enter the message you want to send.
6. You can personalize the message using variables such as Name, Phone Number, or Custom Fields.
7. Click Save.

Once the trigger keyword is activated, the text message will be automatically sent to the user, and you can continue building the rest of your chatbot flow.