- Go to Automation Builder, select Webhook, and create a custom webhook.
- Copy the webhook URL and go to the WooCommerce settings in your WordPress dashboard.
- Add a new webhook with an appropriate name, set the state to active, and select the order updated topic.
- Paste the webhook URL, select the appropriate API version, and save the webhook.
- In Automation Builder, click on Capture Incoming Webhook and place a test order to receive the order details.
- Add a basic router to handle different order statuses (on-hold, processing, and completed).
- For each status, create a template message using CRM Send Template Message.
- Include variables such as order status, customer name, and phone number in the template message.
- Optionally, add a time delay after an order is completed and send a follow-up message asking for customer feedback.