Create a WhatsApp Chat Bot ?

Follow these steps to create a simple WhatsApp chatbot flow.

Step 1: Create Bot Flow #

1. Click Create Bot Flow.
2. Enter a Flow Name (e.g., Digital Agency).

Step 2: Set Trigger #

3. Select WhatsApp Chatbot trigger.
4. Choose Hot Keywords.
5. Select the Channel.
6. Add a keyword such as start, hi, or hello.
7. Click Save.

Step 3: Send Welcome Message #

8. Add a Send Message block.
9. Select Text Message.
10. Enter a welcome message (e.g., “Hello, welcome to our agency”).
11. Click Save Message.

Step 4: Create Menu Options #

12. Add Ask a Question block.
13. Select Interactive Message.
14. Write a question for the user.
15. Add Buttons such as:

• Contact Sales Team
• Contact Support Team
• See Demo

12. Save the user response in a Super Field.
13. Add a Validation Message for incorrect responses.
14. Set Response Time and click Save Question.

Step 5: Configure Actions for Each Option #

Contact Sales Team

• Assign chat to a Sales Agent.
• Add Stay Session block.

Contact Support Team

• Ask another question (e.g., issue type).
• Use List Options such as Technical Issue, Billing Issue, Account Access, Other Query.
• Assign chat to a Support Agent.

See Demo

• Send a message asking for project details.
• Ask the user to upload a reference image.
• Set Expected Answer Type = Image.
• Assign chat to a Sales Agent.
• Add Stay Session block.

Final Step #

19. Save and enable the workflow.

This chatbot automatically greets users, provides menu options, collects information, and assigns conversations to the appropriate team.

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