External API Integration in Bot Flow

This feature allows you to connect an external API and fetch real-time data inside your WhatsApp chatbot.

Steps: #

1. Go to Chatbot and click on Create Bot Flow
2. Enter Bot Flow name
3. Add a Trigger (Keyword) and select channel
4. Add Ask Question block to collect user name
5. Add another question to collect Phone Number / Booking ID
6. Send a message like “Please wait while we fetch details”
7. Add a node → Automation App → External API Call
8. Select request type (GET/POST)
9. Enter API URL
10. Add Headers (e.g., Content-Type: application/json)
11. Select Body Type (JSON) and add request body
12. Run and save API configuration
13. Map API response variables
14. Add Interactive Message to confirm booking (Confirm/Cancel)
15. Save and Enable Bot Flow

This setup helps fetch and display real-time data from external systems directly in your chatbot.