Canned Replies & Quick Replies #
1. Go to CRM → Canned Replies
2. Click Add New Reply
3. Enter Reply Name and select Channel
4. Choose Canned Reply or Quick Reply
5. Add your Message Text (and buttons if needed)
6. Click Save
Use in Live Chat #
- Open Live ChatType / + reply name
- Canned Reply → Sends instantly
- Quick Reply → Can Edit first, then send