Agent Creation & Schedule Setup #
1. Go to Menu → Departments
2. Click Add Member in your department
3. Select a Team Member
4. Choose Role: Chat Agent or Manager
5. (Optional) Add Agent Tags (skills/language)
6. Click Save to create the agent
7. Click View Agents → Calendar Icon
8. Set Agent Status (Available/Inactive)
9. Select correct Time Zone
10. Choose Work Days
11. Set Shift Timings (add multiple slots if needed)
12. Click Save to activate schedule