Slice And Parse Function

1. Go to CRM → Click on Send Template Message (example use case; can also be used in Automation Builder).
2. Select the required Channel and choose the Template.
3. Identify the phone number variable where users may enter numbers in different formats (with country code, symbols, spaces, or only 10 digits).

Apply Parse + Slice Functions #

1. In the phone number field, add the required Country Code (e.g., 91).
2. Click on the Function option.
3. Select the Slice function.
4. Inside the Slice function, add the Parse Number function.
5. Map the user’s phone number variable inside Parse Number.

How It Works #

1. The Parse Number function extracts only numeric characters from the input (removes symbols, spaces, or special characters).
2. The Slice function then extracts the last 10 digits from the parsed output to standardize the phone number format.
3. Click Run to preview the result.
4. Click Save to apply the configuration.

This method ensures consistent and correctly formatted phone numbers for CRM messages, WhatsApp communication, and automation workflows, regardless of how users enter their numbers.