How to Send Message To User Once the Payment is Failed

To create a bot flow in the WhatsApp chatbot for sending a reply about a failed payment:

1. Trigger: Select “WhatsApp chatbot.”
2. Payment Field Status: Choose your specific channel.
3. Next Step: Click on “send message” and select “order status message.”
4. Reference ID: Use the “payment Reference ID” variable.
5. Order Status: Set to “failed.”
6. Description: State that the payment has failed.
7. Additional Information: Include amount, currency, gateway transaction ID, and payment ID.
8. Save: Save the message and workflow.
9. Enable: Ensure the flow is enabled.

This setup will notify customers about failed payments via WhatsApp.