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User Documentation

👋 Welcome

  • 👋Welcome
  • Feature Requests
  • File Upload API
  • Support Ticket

Platform Overview

  • Platform Overview

Messaging Channels

  • Messaging Channels
  • WhatsApp API
    • Getting Started With WhatsApp API
      • Delete WhatsApp API Number
      • Apply For Blue Tick In WhatsApp
      • Messaging Limits
      • Account Quality
      • Update Business Profile And Display Picture Of Your WhatsApp API Number
      • Apply For Facebook Business Verification
      • Set 2fa For Your WhatsApp Channel
      • Change WhatsApp Display Name
      • Migration Stuck In Between Or Getting Permissions Error
      • If your Meta Business Account Is Verified
      • Migrate an Existing Number
      • Register a Co-existing Number
      • Register a New Number
    • Managing your WhatsApp API
      • Create an Chatbot Using AI ( Vibe Bot Building ) ?
      • Test messages and check why they’re not delivering on the WhatsApp API channel
      • Send a Custom reference ID in the WhatsApp Send Message API and receive it in webhook data.
      • Direct Meta Response With WA Message Id For Send Message API Call
      • Create Commands On WhatsApp Or Predefined Menu Or Quick Access Menu
      • Create Ice Breakers For WhatsApp API
      • Create QR Code For Your WhatsApp API Number
      • Create Commands Or Menu For End Users For WhatsApp API
      • Transfer Channel Wallet Balance From one Channel to Another
      • Withdraw Channel Balance to User Central Coin Balance
      • Change Currency of your WhatsApp Channel
      • Set Webhook URL to Receive Delivery Reports / Message Statues From Meta For Your WhatsApp API
      • Send Messages Via API For your Official WhatsApp Number ( Postman )
      • Channel Section Overview
      • Creating Template
        • Interactive Marketing Templates
        • Carousel Marketing Template
        • Limited Time Offer Marketing Template
        • Catalogue Marketing Template
        • Multi Product Message Marketing Template
        • Interactive Utility Template
        • Order Details Utility Template
        • Order Status Utility Template
        • Authentication Template
        • Create Templates via AI for WhatsApp
        • How to use Toll Free Number in WhatsApp Template Call Now Button
        • Bulk Clone WhatsApp Templates Between Different WhatsApp API Numbers
        • Create WhatsApp Template with Native Flow (Mini App)
  • Facebook Page
    • Connect a Facebook Page
  • Instagram
    • Connect Your Instagram Page / Profile ?
  • Google RCS - India
    • Apply For RCS Agent / Bot For Your Brand ?
    • RCS Application Approval: How to Reply to the Email Received on Your Brand Email ID
    • Explanation Of RCS Messaging And Session Charges – Only For India

CRM V2

  • Create the Chat Resolution Form
  • Canned Reply Or Quick Reply
  • Agent Creation & Scheduling for Departments
  • CRM Triggers
  • Department Schedule Overview
  • Run a Drip Campaign and Update it in Boards
  • Department Strategies Overview
  • Create and Manage Cards
  • Create a Department
  • Department Setup & Management
  • Creating a Board
  • Use Tags in Live Chat for Better Management
  • Create Team Members Or Chat Operators ?
  • Create Session Configuration in Roles & Permissions
  • Create Role And Permissions For Team Members ?
  • Super Fields
    • Creating Super Fields In CRM ?
  • Contacts
    • Export Contacts From CRM With Super Fields ?
    • Import Contacts in CRM ?
  • Tags
    • Using Tags Inside Automation & Workflows
    • Create and Use Contact Tags in CRM
  • Campaigns
    • WhatsApp Campaign
      • Send a Rocket Campaign
      • Overview and Enable Rocket Campaign
      • Send Bulk WhatsApp Campaigns To Millions Of Contacts From 100s of WhatsApp Numbers ?
      • Opt-out Users / Stop Users from receiving Bulk msgs?
      • Use API Campaigns To Track Status Of Messages Sent Via API ( Delivered / Read / Failed ) ?
      • Check Why Messages Are Getting Failed In Broadcasts / Campaigns ?
      • Send Bulk Messages Of a Catalogue Template ?
      • Send Carousel Template Messages In Bulk on WhatsApp ?
      • Send Bulk Messages Of LTO (limited time offer) Coupon Code Template ?
      • Send Multi Product Message In Bulk On WhatsApp ?
      • Send Campaign by Segmented Contacts
      • Send Campaign By Quick Contacts
      • Send Campaign to All Contacts
    • RCS Campaign
      • Check RCS Bulk Campaign Delivery Reports
      • Create and Send Interactive RCS Broadcast Campaigns
      • Send Carousel Message Type in RCS Bulk Campaigns
      • Send an RCS Bulk Campaign Using Images or Videos & Buttons with Text (Cards)
      • Send RCS Bulk Text Broadcast to Multiple Recipients
  • Inbox
    • Use Tags in Live Chat for Better Management
    • Create And Use Filters to Manage Chats
    • Inbox Walkthrough
  • Team Member
    • Create Team Members Or Chat Operators ?
    • Create Session Configuration in Roles & Permissions
    • Create Role And Permissions For Team Members ?
  • Departments
    • Create the Chat Resolution Form
    • Agent Creation & Scheduling for Departments
    • Department Schedule Overview
    • Department Strategies Overview
    • Create a Department
    • Department Setup & Management
  • Boards
    • Run a Drip Campaign and Update it in Boards
    • Create and Manage Cards
    • Creating a Board
  • Segments
    • Creating Segments

AI Dashboard

  • Create A Complex AI Bot which detects user intent and routes user and gives relevant answers
  • Create a Basic AI Chatbot on WhatsApp which replies on our data
  • Create AI Agent which replies to user greetings or thanks / good byes
  • Test your AI Agent
  • Train an AI Agent with our data or docs or file
  • Create An AI Agent
  • Access AI Dashboard to Create AI Agents

Voice AI

  • Voice AI Overview In English
    • Embed Voice AI into Your Website
    • Add Voice Credit
    • Set Voice AI Appearance Settings
    • Select the Model and voice
    • Instruct Voice AI
    • Voice AI Overview In English
  • Voice AI Overview In Hindi
    • Embed Voice AI into Your Website
    • Add Voice Credit
    • Set Voice AI Appearance Settings
    • Select the Model and voice
    • Instruct Voice AI
    • Voice AI Overview In Hindi

Bot Builder

  • Pause Automation Block
  • Stay in Session Block
  • Save Variable Value Block
  • Working Hours Block
  • Smart Wait Block
  • Check Errors With The Bot Flow
  • Lock or Unlock Botflow and Automations?
  • If Deleted by Mistake How To Connect A String Again
  • WhatsApp ChatBot
    • Store Bot Data in Google Sheets (Real-Time)
    • Trigger a Bot Flow Via Inbound Webhook
    • Regex To Validate User Replies in a Chatbot Flow
    • Where to Find BotFlow Templates for Different Industries
    • Send Data from Bot Builder to Automation Builder To Trigger an Automations Between the Bot
    • Go To Block Function in Bot Flow
    • How To Store Hidden Values With Buttons And Use Them For Bots – Button Payloads ?
    • Create WhatsApp Native Flows From WA Manager And Send Them To Users
    • Trigger Different WhatsApp Bots For Different Meta CTWA (Ads) ?
    • Send Super Field Data to External WhatsApp Number
    • External API Integration in Bot Flow
    • Share And Clone Bot Flow
    • Create WhatsApp Bot to Collect User Data in CRM
    • Create a WhatsApp Chat Bot ?
    • Types Of Triggers
    • Google Sheet Blocks
      • Clear a Cell
      • Update a Cell
      • Get a Cell
      • Delete Row
      • Clear Row
      • Add Row
      • Get a Row
      • Update Row
      • Update a Cell
      • Add New Row
      • Add Row (Modified Response)
      • Lookup Spreadsheet Rows
      • Get Rows
      • Copy a Sheet
      • Create Spreadsheet
      • Fetch Data from Google Sheets & Create Dynamic Buttons/List
      • Google Sheets Data Search via Bot Flow
      • Store Bot Data in Google Sheets (Real-Time)
    • Message Blocks
      • Send Carousel Template Message in Bot Flow
      • Order Status Message Block
      • Template Message Block
      • Contact Message Block
      • Location Message Block
      • Audio Message Block
      • Document Message Block
      • Video Message Block
      • Multiple Image Block
      • Image Message Block
      • Text Message Block
    • Question Blocks
      • Ask a Question Block (Text Message)
  • Instagram ChatBot
    • Run Instagram DM Chatbot For Instagram Click To DM Ads
    • Check If Someone Follows You on Instagram
    • New Message Trigger Works For Instagram
    • Create Instagram Message Match Keyword Bot ?
  • Facebook ChatBot
    • How to Create Chat Bot for your Facebook Page ?
    • How To Create A Facebook Comment Bot or Automation ?

Automations Builder

  • How to Recover Abandoned Carts In Shopify By Sending WhatsApp Follow up Message ?
  • How to Send Birthday And Anniversary Greetings Via WhatsApp?
  • How to Send Payment Reminders Or Invoice Due Date Alerts Via WhatsApp ?
  • How To Send WhatsApp Messages For New Leads / Inquiry On Trade India
  • How to take payment via Stripe in Automation flow ?
  • How To Trigger Missed Call Webhook In Automations Builder ?
  • How to Send WhatsApp Message When Someone Submits A Google Form?
  • How to Recover Abandoned Carts In Shopify By Sending WhatsApp Follow up Message ?
  • How To Send Tracking link To Customers In WhatsApp And Collect Feedback For Shopify Orders ?
  • How to Send WhatsApp Message To Customer when New Order is Received in Shopify ?
  • How To Trigger Automations Flow Or WhatsApp Messages For All Or Selected Rows in Google Sheet ?
  • How To Trigger Automations Flow Or Send WhatsApp Messages From Google Sheet Particular Column Change
  • How To Create Drip Campaigns ?
  • Trigger Workflow Via Inbound Workflow Or Send WhatsApp Messages Via Inbound Webhook Trigger
  • Datastore
    • Update Record with Record ID
    • Find Record with Record ID
    • Get Record with Record ID
    • Search Records with Record ID
    • Add New Record In Data Store
    • Creating Database in Mongo DB and Creating Datastore in Dashboard

Automation Apps / Blocks

  • Basic Iterator
  • Random Number Generator Block
  • Calculator Block
  • Time Delay Block
  • Splitter Block
  • Workflow Counter
  • Slice And Parse Function
    • Slice And Parse Function
    • Parse Number Function
    • Slice Function
  • Text Block
    • Generate Unique ID
    • Change Case
    • Text Parser
    • Default Value
    • HTML to Markdown
    • URL Decode
    • URL Encode
    • Split Text Block
    • Remove Text block
    • Replace Text Block
    • Find Text Block
  • Date-Time Formatter
    • Format Date (To Specific Time-Zone)
    • Get Date-time from Unix Timestamp
    • Format Date with Time Zone
    • Get Current UTC Timestamp
    • Current Date
    • Add-Subtract Time
    • Format Date Only
    • Get Duration Difference
    • Modify Current Date Block

WhatsApp Mini Apps

  • Creating a Dynamic Dropdown Using API in Mini App
  • Conditional Calculations in Mini App Using Dynamic Logic
  • Create WhatsApp Template with Native Flow (Mini App)
  • Send WhatsApp Native Flow & Store Responses in CRM
  • Send WhatsApp Mini Apps / Native Flows Via Bot Builder
  • Create Basic WhatsApp Mini App
  • Overview of WhatsApp Mini Apps
  • Send Data to Google Sheet once Mini App is Submited

Ecommerce

  • Define Default Field Values For Product Fields, Important For Indian Users Before Pulling Products.
  • How To Collect Address, Payment and Other Details From User After You Receive An Order ?
  • How To Collect Payment Via Razorpay ( INDIAN GATEWAY ) For WhatsApp Native Commerce ?
  • How To Import Products In Bulk Via Google Sheet ?
  • How To Send Products To Your Customers ?
  • Only For Indian Users – To Update Business Compliance Information To Sell Via WhatsApp Commerce
  • Push Products To Meta Catalog
  • Disable Mandatory Requirement For External Product Link
  • Sync Products And Orders System Fields And Edit them
  • Enable APIs For Ecommerce
  • Connect Meta Catalog With Ecommerce Platform
  • Link Meta Catalog or WhatsApp Catalog As A Store Front In Ecommerce Section
  • Create Product Categories
  • Create A Meta Catalog And Link With WhatsApp API Number
  • Enable / Disable Cart Functionality For WhatsApp API Number
  • Enable / Disable Catalog Icon For WhatsApp API Number
  • Sync System Fields
  • Getting Started With WhatsApp Commerce
  • Add New Product
  • Connecting with Shopify
    • How to Pull Existing Products from Shopify ?
    • How to do Base Sync settings of the Shopify Store ?
    • How To Connect Your Shopify Store To Ecom Section ?
    • How to Push Existing Products of Shopify to Meta Catalog ?

Media Manager

  • Create Folder and Upload Files in MediaBot?
  • Create Customers and Give Permissions in MediaBot?

Chat Widget

  • How To Send Pre Chat Form Data To A Webhook Url Or To Automations Builder ?
  • How to View / Export Leads Data Received Via the Pre Chat Form ?
  • How To Add WhatsApp Widget Or Whats App Chat Icon To Your WordPress / WooCommerce Website ?
  • How To Add WhatsApp Click To Action Buttons / Lead Grabber On WordPress Website ?
  • How to Create A Chat Widget / Icon For Your WhatsApp Number ?

Payments Ecosystem

  • How to Send Message To User Once the Payment is Failed
  • How to Send Message Or Run Bot Flow Once A Payment is Successful ?
  • How to Send Payment Request Message In A WhatsApp Bot ?
  • How to Send Payment Request Campaigns On WhatsApp ?
  • How to Connect PhonePe Payment Gateway With Payments Ecosystem ?
  • How to Connect Razorpay Payment Gateway With WhatsApp Native Pay For Payments Ecosystem ?
  • How To Create A Order Details Template For WhatsApp API ?

Dynamic Experiences

  • Dynamic Experience- IMAGE
    • Generate Image Dynamically From Webhook and Send to User Via WhatsApp
    • Create Dynamic Tickets And Send It To User Via WhatsApp Bot
    • Send Dynamic Image In A Bot Flow
    • Send Dynamic Images in Bulk Via Campaigns
    • Create a Dynamic Image Experience
  • Dynamic Experience- PDF
    • Create a Dynamic PDF Experience

Integrations

  • ChatGPT / OpenAI
  • Deskera CRM
  • Zapier
    • How to Send WhatsApp Messages Via Zapier Automations ?
  • Make
    • How to send data to Make when a contact is created / custom field is updated ?
  • Pabbly Connect
    • How to Send WhatsApp Messages With Image / Document / Video Via Pabbly Connect ?
    • How to Send WhatsApp Messages Via Pabbly Connect ?
  • Shopify
    • How to Send WhatsApp Message To Customer when New Order is Received in Shopify ?
    • How to Automatically Send Shipment Tracking Details To Customers From Shopify ?
    • How To Send Tracking link To Customers In WhatsApp And Collect Feedback For Shopify Orders ?
    • How to Recover Abandoned Carts In Shopify By Sending WhatsApp Follow up Message ?
  • Woocommerce
    • How to send New Order Notifications and Status Update Notifications For WooCommerce Via WhatsApp ?
    • How To Send Recovery WhatsApp Messages For Abandoned Cart Orders In Woo Commerce?
    • How to Send Discount Coupon Code via WhatsApp to Recover Abandoned Carts In Woocommerce ?
  • Trade India
    • How To Send WhatsApp Messages For New Leads / Inquiry On Trade India
  • India Mart
    • How To Send WhatsApp Messages For New Leads Received On India Mart

Reward Points And Wallet

  • Send / Receive Updates By WhatsApp When A Customer is Created Or Transaction Is Updated
  • Add Reward Points Manually / Via Bots and Automations
  • Create A Customer And Explanation About Customer Fields
  • Create a New Store

Lead Source

  • Webhook Lead Source Integration
  • OCR Lead Capture Integration
  • Contact Book Integration
  • Call History Connect Integration
  • Type Form Integration
  • Zoho CRM Integration
  • Facebook Lead Ads Integration
  • Contact Form 7 Integration
  • Google Forms Integration
  • IndiaMART Integration

Calendar Bookings

  • Set Up WhatsApp Alerts in Calendar Booking
  • Connect WhatsApp Channel to Calendar Booking
  • How can admin approve and reject bookings via WhatsApp
  • Set Up Webhook for Event Booking Reminders
  • Create An Appointment Booking Using WhatsApp Mini App Flow
  • Create An Appointment Booking WhatsApp Chatbot
  • Create Availability Slots and Assign It To Calendar Event
  • Features of Calendar Bookings
  • Create A Calendar Event and Edit Fields / Labels

Common Error / Issues

  • Bot Not Triggering for Any Message Received Trigger Even After Marking Chats As Done ?
  • How To Check Why Messages Are Getting Failed In Broadcasts / Campaigns ?
  • WhatsApp Number Is In Pending Stage
  • Bot Not Triggering : Not Replying : Not Starting At All , How To Solve ?
  • Common Meta (WhatsApp API) Error Codes Explained
  • Troubleshooting: WhatsApp API Errors
    • Missing Flows Signed Public Key
    • WhatsApp’s New Marketing Message Limits Policy Change: Detailed Guide
    • Maximum Phone Numbers Limit Reached For A WhatsApp Business Account
    • #132005 Translated text too long
    • Your WhatsApp Business Account is restricted from creating a new template
    • WhatsApp Number Status Shows NA
    • Template name does not exist in the translation
    • #131026 Receiver is incapable of receiving this message
    • Business has been locked

CRM V1 - Old

  • Custom Fields
    • How to Create Super Fields In CRM ?
    • How to create a Custom Field?
  • Contacts
    • Difference Between Conditions: “is”, “is not “, “exists” and “does not exist”
    • How To Export Contacts From CRM With Custom Fields ?
    • How To Import Contacts And Send Bulk Messages To Users ?
    • How to Update Custom Fields in Bulk ?
  • Campaigns
    • How To Send Bulk Campaigns From Excel / Gsheet Without Importing Contacts ?
    • How To Use API Campaigns To Track Status Of Messages Sent Via API ( Delivered / Read / Failed ) ?
    • How to Send Bulk WhatsApp Campaigns To Millions Of Contacts From 100s of WhatsApp Numbers ?
    • How to Opt-out Users / Stop Users from receiving Bulk msgs?
    • How to Send Bulk Messages Of a Catalogue Template ?
    • How to send Bulk Messages Of LTO (limited time offer) Coupon Code Template ?
    • How to Send Carousel Template Messages In Bulk on WhatsApp ?
    • How to Send Multi Product Message In Bulk On WhatsApp ?
    • How to hide bulk campaign / broadcasts msgs from Inbox ?
    • How To Send Bulk Messages To Users?
    • How To Check Why Messages Are Getting Failed In Broadcasts / Campaigns ?

Inbox V1 - Old

  • How To Add Chat Notes In Live Chat?
  • How to create Canned Replies and send them via Inbox
  • How To Trigger Chatbot From Inbox ?
  • How To See Incoming Messages And Reply To User ?
  • How To Create Team Members Or Chat Operators ?
  • How To Create Role And Permissions For Team Members ?
View Categories
  • Home
  • Docs
  • Common Error / Issues
  • WhatsApp Number Is In Pending Stage

WhatsApp Number Is In Pending Stage

Set Two Factor Authentication for the number to be connected.

To set Two Factor Authentication: #

1)Click on the Whatsapp Icon.

2)Select Two Factor Authentication.

3)Enter a six digit pin and click on register pin.

Updated on May 22, 2026
How To Check Why Messages Are Getting Failed In Broadcasts / Campaigns ?Bot Not Triggering : Not Replying : Not Starting At All , How To Solve ?
Table of Contents
  • To set Two Factor Authentication:

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