You can control whether customers can add products to cart directly inside WhatsApp.
Steps to Enable / Disable Cart
- Go to Channels → WhatsApp Channel
- Click your WhatsApp Account (WABA)
- Open WABA Business Profile
- Go to Commerce Settings
- Toggle the Cart Option ON or OFF
When to Enable Cart
- If you want customers to place orders directly from WhatsApp
- For full e-commerce experience
- When accepting in-chat purchases
When to Disable Cart
- If you only want product discovery
- For lead generation only
- If orders are handled via website, CRM, or sales team
Note: Changes may take a few hours to reflect on your WhatsApp number.