Message Blocks
Send Carousel Template Message in Bot Flow
Last Updated: May 22, 2026This feature allows you to send carousel template messages with multiple cards, images, and interactive buttons through your bot flow. Steps to Configure Configure Template 1. Map Body Variables 2. Configure Cards For each card: 3. Add Button Payloads
Order Status Message Block
Last Updated: May 22, 2026The Order Status Message Block inside Send Message allows you to send automated order updates to customers. This helps reduce support queries by instantly informing users about the status of their orders. It is commonly used in e-commerce workflows to send order tracking or status notifications. How to Use the Order Status Message Block Configure...
Template Message Block
Last Updated: May 22, 2026The Template Message Block inside Send Message allows you to send official WhatsApp API-approved template messages to users. These templates are pre-approved by WhatsApp and are commonly used when the 24-hour customer service window is not active. This block is useful for sending messages such as OTP notifications, payment reminders, order updates, and other important...
Contact Message Block
Last Updated: May 22, 2026The Contact Message Block inside Send Message allows you to share contact details directly in the chat. This helps users save your contact information quickly with a single tap. How to Use the Contact Message Block Add Contact Details Optional Details You can also add additional information such as: Once the flow is triggered, the...
Location Message Block
Last Updated: May 22, 2026The Location Message Block inside Send Message allows you to send a location directly in the chat. This is useful for businesses such as restaurants, clinics, showrooms, or offices that want to share their exact location with customers. How to Use the Location Message Block Add Location Details Once the flow is triggered, the location...
Audio Message Block
Last Updated: May 22, 2026The Audio Message Block inside Send Message allows you to send voice notes or audio files directly to users during a chatbot conversation. Audio messages help create a more personal interaction and can build trust with users. How to Use the Audio Message Block Add Audio You can add audio in two ways: After selecting...
Document Message Block
Last Updated: May 22, 2026The Document Message Block inside Send Message allows you to automatically send documents such as PDFs, brochures, invoices, or reports to users during a chatbot conversation. How to Use the Document Message Block Add Document You can add the document in two ways: After uploading, you can also provide a file name for the document....
Video Message Block
Last Updated: May 22, 2026The Video Message Block inside Send Message allows you to send a video to users directly within the chatbot conversation. Videos are highly engaging and often perform better than plain text when explaining products, demos, or instructions. How to Use the Video Message Block Add Video Note: The maximum supported video size is 10 MB....
Multiple Image Block
Last Updated: May 22, 2026The Multiple Image Block inside Send Message allows you to send several images at once in a gallery-style format. Instead of sending images one by one, this block sends multiple images together in a single sequence. This is useful for sharing product catalogs, before-and-after results, event highlights, or visual collections. How to Use the Multiple...
Image Message Block
Last Updated: May 22, 2026The Image Message Block inside Send Message allows you to send an image to users along with an optional caption. Using images in chatbot messages helps increase engagement and makes your communication more visually appealing. How to Use the Image Message Block Add the Image You can send images in two ways: Static Image Dynamic...