How To Send Tracking link To Customers In WhatsApp And Collect Feedback For Shopify Orders ?

Sending Tracking URLs and Collecting Feedback via WhatsApp for Shopify Orders #

1. Create a Custom Webhook in Shopify
   • Navigate to your Shopify admin panel and create a custom webhook.
   • Once created, copy the webhook’s URL.
2. Configure the Automation Builder
   • Utilize the automation builder to capture data from the incoming webhook.
   • Extract the order status URL from the webhook data.
   • Use the split text function to isolate the variable part of the URL.
   Create WhatsApp Message Template with Tracking URL
   • In the WhatsApp API, design a template message incorporating a dynamic URL button for tracking.
   • Send Tracking Information to Customers
     • Dispatch the CRM template message through the WhatsApp API, ensuring customers receive their order tracking URL.
   • Collect Customer Feedback
     • Implement a time delay of 10 days in the automation workflow.
     • After the delay, send another CRM template message to gather feedback on their purchase experience.