- Ice breakers are default messages shown to users when they open your WhatsApp chat for the first time and haven’t sent any message yet.
- Go to Channels → select your WhatsApp number → open Conversation Automation → click Ice Breakers.
- Enter up to 4 custom icebreaker texts, each with a maximum of 80 characters.
- These messages help guide users on how to start the conversation quickly.
- Icebreakers will appear only for first-time visitors to your chat.
- You can edit or customize the icebreaker texts anytime and click Save to apply changes.