Send Data from Bot Builder to Automation Builder To Trigger an Automations Between the Bot

This feature allows you to pass data from your bot flow to the automation builder using a webhook, enabling advanced workflow processing.

Steps to Configure #

1. Create Webhook in Automation Builder #

1. Go to Automation Builder → Create Workflow
2. Click on the + icon and select Webhook
3. Choose Custom Webhook as the trigger
4. Enter a Webhook Title
5. Click on Generate Hook
6. Copy the generated Webhook URL

2. Configure Bot Builder #

1. Go to Bot Builder and open your bot flow
2. Add a new node → Automation App → External API Call
3. Select request method as POST
4. Paste the Webhook URL

3. Add JSON Body #

1. Set Body Type as JSON
2. Enter the JSON structure and map required fields Example:

{
  "customer_number": "{{whatsapp_number}}",
  "id": "1"
}

4. Capture Data in Automation #

1. Go back to Automation Builder
2. Click on Capture Incoming Webhook
3. Run and save the workflow

5. Verify Data #

1. Use Show Received Data to verify incoming data
2. Once live data is received, it will appear automatically