- Go to Channels → WhatsApp → WA Manager to open WhatsApp Manager for your number.
- Navigate to Phone Numbers → Settings → Automations → Commands.
- Click Edit to create or manage commands (predefined menu keywords).
- Add a Command name (max 32 characters) and a Hint/Description (max 256 characters).
- You can create up to 30 commands which users can see by typing / (forward slash) during chat.
- Click Save after adding the required commands.
- Go to your Flow Builder and add these command keywords as hot keywords or conditions (e.g., contains “expo” or exact match “/expo”).
- When a user types /, the command menu will appear and selecting a command will trigger the linked bot flow.
Commands can be useful to trigger specific Bot flows based on user input.