- The Instructions field defines your voice agent’s personality, behavior, tone, and boundaries, just like training a human assistant.
- Always write instructions clearly and specifically, explaining the agent’s role (e.g., You are a friendly voice assistant who helps users with support queries).
- Use simple and direct sentences so the AI understands how it should respond during conversations.
- You can click Optimize Instructions to automatically improve and rewrite your prompt in a more AI-friendly format.
- The Greeting section is the welcome message — define exactly how the agent should greet users when a call starts.
- Set the Silence Timeout to decide after how many seconds of no conversation the call should disconnect automatically.
- Configure the Off-Topic Question Limit to control how many unrelated questions the agent will answer before ending the call.
- Properly setting instructions, greeting, silence timeout, and limits helps your voice agent stay professional, focused, and natural during conversations.