- Go to Channels → Template Manager and click Create Template.
- Enter the template name, select the language, choose Category = Utility, and click Next.
- Select Template Type = Order Status.
- Add the message body with variables such as:
- Customer Name
- Order Number
- Product Name
- ETA (Estimated Delivery Time)
- ⚠️ Make sure a variable is not placed at the end of a sentence — always add text after it.
- Provide example values for all variables.
- (Optional) Add a footer if needed.
- Review the template and click Save & Apply / Submit Template for approval.