- The Channels section is where you can onboard and manage communication channels like WhatsApp Business API, Instagram, and Facebook from one dashboard.
- WhatsApp numbers added here are API-based and cannot be used on the WhatsApp mobile app.
- Each channel card shows quick details like connection status, balance, quality score, messaging limits, and number health.
- From the three-dot menu, you can access options like Copy Channel ID, Send Test Message, Bulk Actions, and Clone Templates.
- The General Details section shows important info such as Quality Rating, Messaging Limit, Number Status, and 2FA status — quality may drop if users report messages as spam.
- Clicking the WhatsApp icon opens advanced options like:
- Business Profile to manage display details
- QR Codes to generate chat links with predefined messages
- Generate OTP for onboarding or verification
- Business Verification to unlock higher limits
- Two-Factor Authentication for extra security
- WA Manager for advanced Meta settings
- Deregister Number to remove the number from API
- Additional tools include Webhook setup, Template Manager, Activity Logs, Billing Logs, Bots, Integrations, and Wallet Logs.
- Instagram and Facebook channels also show connection status, follower count, and media stats.
- Overall, the Channels section helps you connect, monitor, and automate all messaging platforms from one place.