Set Up Webhook for Event Booking Reminders

You can use Automation Builder to send automatic booking reminders using a webhook.

Steps to Configure the Workflow #

1. Go to Automations → Workflow and click Create Workflow.
2. Give the workflow a name (e.g., Booking Reminder).
3. Add a Trigger → Webhook → Custom Webhook.
4. Generate and copy the webhook URL.

Add Webhook to Calendar Event #

1. Go to the Calendar section and open the event settings.
2. Paste the Webhook URL in the Webhook URL field.
3. Enable Capture Incoming Webhook.
4. Set Reminder Times (e.g., 30 minutes and 60 minutes before the event).
5. Save the event and capture the webhook data.

Create Reminder Conditions #

1. Add a Basic Route (Filter) for 30 minutes reminder.
2. Set condition: Reminder Time = 30.
3. Add CRM → Send Template Message and select the WhatsApp template.
4. Map variables such as Name, Phone Number, and Reminder Time.

Add Second Reminder #

1. Add another Filter for 60 minutes reminder.
2. Send a WhatsApp template message with the mapped variables.

Finally, save and enable the workflow. Now, users will automatically receive booking reminders before their scheduled event.