Bot Builder
Pause Automation Block
Last Updated: June 1, 2026The Pause Automation Block is used to temporarily stop the automation flow. It does not end the flow and does not wait for user input. Instead, it simply pauses the system from executing the next step in the automation. When this block is triggered, the automation stops moving forward. The next message or action will...
Stay in Session Block
Last Updated: June 1, 2026The Stay in Session Block is used to keep the conversation active within the automation. Unlike other blocks, it does not send messages, collect data, or route the user to another step. Instead, it ensures that the current session remains open so the user can continue interacting with the bot. Normally, once a flow is...
Save Variable Value Block
Last Updated: June 1, 2026The Save Variable Value Block is used to store data during a conversation. Unlike message blocks, this block does not send any message to the user. Instead, it manages and stores information behind the scenes, making your automation more intelligent and data-driven. How to Use the Save Variable Value Block Configure the Block 1. Select...
Working Hours Block
Last Updated: June 1, 2026The Working Hours Block inside Native Tools allows you to control when your automation should run. This is especially useful for businesses that operate within specific support or sales hours. Instead of responding to users 24/7, you can configure the bot to operate only during your business hours. This helps manage customer expectations and ensures...
Smart Wait Block
Last Updated: June 1, 2026The Smart Wait Block helps your bot create more natural and human-like conversations. Instead of sending multiple messages continuously, this block pauses the flow and waits for the user’s input before proceeding. This prevents the automation from feeling robotic and allows the conversation to progress based on the user’s response. How to Use the Smart...
Check Errors With The Bot Flow
Last Updated: June 1, 2026How to Check Error Logs Method 1: Inside Bot Builder Example: If the error says button title missing, go to that step and add the required button titles. Method 2: From Bot Flow List Note: If the bot has stopped working or is not functioning properly, reviewing the error log is essential to identify and...
Lock or Unlock Botflow and Automations?
Last Updated: June 1, 2026Lock a Bot Flow The flow is now successfully locked. Unlock a Bot Flow ️ Note: The OTP is valid for 5 minutes only. Once verified, the flow will be unlocked and accessible again.
If Deleted by Mistake How To Connect A String Again
Last Updated: June 1, 2026How to Reconnect the Flow Once reconnected, the string will be restored and the bot flow will function properly again. If your bot stops responding unexpectedly, always check for broken or missing connections in the flow.