- Voice AI is an enterprise-ready platform that lets you build AI voice agents that can listen, understand, and speak to customers in real time.
- A Voice Agent is an AI assistant that talks naturally with users, understands voice input, and replies with human-like speech.
- From the Voice Agent Dashboard, you can view all agents, check widget IDs, AI models used, and track creation or update history.
- To create a new agent, click Create New Agent, add the agent name, and write instructions defining personality, tone, behavior, and role (e.g., support agent or sales assistant).
- Set a welcome message (first sentence spoken during calls).
- Configure silence timeout and off-topic question limit to control call behavior.
- The Voice AI pipeline includes:
- STT (Speech-to-Text) – converts voice into text
- LLM – understands intent and generates responses
- TTS (Text-to-Speech) – converts replies into natural voice
- Choose the AI model, voice type, language, and enable noise cancellation for clearer conversations.
- Customize appearance and branding by adding logo, colors, button text, widget position, and UI style.
- Preview the widget live, then save the agent and copy the widget code to embed on your website.
- Once deployed, the voice agent can handle customer support, lead qualification, booking assistance, product explanations, or AI receptionist tasks — available 24/7.