Managing WhatsApp Messages in Team Inbox #
- Viewing Messages and Chats:
- Default view under the “Mine” tab shows chats assigned to you.
- To view all contacts, select the “All” tab.
- Assigning Contacts:
- Click a contact to assign it to yourself.
- Assigned contacts are visible in the “Mine” tab.
- Replying to Users:
- The user’s WhatsApp name is displayed by default.
- Type your message in the reply area and send.
- Handling Automations:
- If a contact is assigned to an agent, automated replies and bot flows are disabled.
- Mark the chat as done when conversation is completed:
- Click the three dots on a chat.
- Select “Mark as done” to close the chat.
- Sending Template Messages:
- After 24 hours without user interaction, use template messages.
- Click “template”, choose a pre-approved template, fill the required variables, and click “send”.
- After Sending a Template Message:
- Mark the as done to allow bot interactions based on keywords or flows.