Trigger a Bot Flow Via Inbound Webhook #

The Inbound Webhook Trigger allows you to trigger a bot flow using external systems by sending data via API.

Steps to Configure #

1. Create Bot Flow #

1. Go to Chatbot → Create Bot Flow
2. Enter a Bot Flow name
3. Click on + icon → WhatsApp Chatbot
4. Select Inbound Webhook Trigger

2. Configure Trigger #

5. Choose how the channel will be selected
6. Select the appropriate WhatsApp Channel
7. Add a Sample Payload (JSON)

{
  "chat_uid": "1234567890",
  "name": "John"
}

8. Select Chat Identifier / UID from the payload
9. Click on Create Webhook
10. Copy the generated Webhook URL

3. Test Webhook #

11. Use tools like Postman
12. Send a POST request with the sample JSON
13. Verify that the webhook is accepted

4. Send Initial Message #

14. Add a node → Send Message / CRM → Template Message
15. Select channel and template
16. Map required variables (e.g., phone number, name)
17. Run and save

Note: Template messages are required if the WhatsApp session is not active.

5. Add Smart Wait #

18. Add Native Tools → Smart Wait
19. Set response type (e.g., single reply)
20. Define wait time (e.g., 100 hours)
21. Save configuration

6. Continue Flow #

22. Add further steps like:

• Ask questions
• Send interactive messages
• Collect user data

This setup allows external systems to trigger bot flows and start user interactions seamlessly through API integration.

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