- Go to Channels → WhatsApp → Template Manager and click Create Template.
- Enter the template name, select the language, and choose Category = Utility.
- Select Template Type = Interactive.
- Add a Header — you can choose Text or Media (image, video, document, or location).
- Add the message body and include variables if needed (e.g., Hi {{name}}, this is a reminder…).
- (Optional) Add a footer.
- Add buttons based on your use case:
- Call-to-Action
- Quick Reply
- WhatsApp Native Form
- Example buttons: Pay Now, Check Balance.
- Use Preview to see how the template will look on mobile.
- Make sure the content follows WhatsApp guidelines, then click Submit Template for approval.