Create and Send Interactive RCS Broadcast Campaigns

Importing Contacts #

1. Ensure the number column in your CSV has the country code without the plus sign, and no spaces or dashes. Format it as a custom number format.
2. Create custom fields for any additional columns in your CSV file.
3. Map the CSV headers to the appropriate system fields or custom fields during import.

Sending a RCS Bulk Campaign #

1. Go to CRM → Create New Campaign → Select RCS Campaign
2. Enter Campaign Name → Choose Immediate / Scheduled → Next
3. Select Audience (Segment + Conditions) → Next
4. Choose RCS Channel → Message Type Regular → Format Interactive
5. Enter Text Message (max 60 characters)
6. Add Buttons (payload text appears to users; multiple allowed)
7. (Optional) Save replies to Super Fields
8. Click Next → Save Campaign → Trigger Campaign 🚀

⚠️ Note: Interactive messages support text + buttons only