- A custom webhook is created in Shopify and its URL is copied.
- In the automation builder, the incoming webhook is captured and the order status URL is extracted from the received data.
- A template with a dynamic URL button is created in the WhatsApp official API to send tracking URLs to customers.
- The variable part of the order status URL is extracted using the split text function.
- A CRM template message is sent to customers with the tracking URL button.
- A time delay of 10 days is added before sending another CRM template message to collect feedback from customers.